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Enable Tenant Level Restriction

Published April 5, 2023 | Last modified March 14, 2026

Objective

This guide provides instructions on how to Set Tenant Access Restriction.

Enable Tenant Access Restriction

Open a support ticket specifying the access restriction by IP/ASN/Region. Once ticket is submitted, our support team provisions the access with restrictions in place.

Step 1: Log into F5 Distributed Cloud Console, open support ticket.
  • Open Administration box in Home page.

Note: If you do not see it in the common workspaces, search for it using the search on the top of the Home page.

  • Select Requests in Support section.

  • Select + Add Request. This opens a new support request form.

Figure: Support Requests

Figure: Support Requests

Step 2: Fill the request information and create request.
  • Select Workspace drop-down menu.

Note: Select workspace you are requesting, Example: Web App & API Protection.

Figure: Support Requests

Figure: Support Requests

  • Select Type drop-down menu.

    • Account Support

    • Technical Support

    • Incident Support

  • Select Other in Topic drop-down menu.

  • Select Priority.

    • Normal, High, or Urgent options.

  • Enter Subject in box.

  • Enter details in Product Data box.

  • Specify Access Restrictions:

    • IP

    • ASN

    • Region

  • Enter Timeline of Issue, check Issue is currently happening box if applicable.

  • Select Submit Request button.

Note: Restrictions will be provisioned by support team.

Step 3: Verify the Tenant Access Restriction is enabled.
  • Select ID in Requests.
Figure: Support Requests

Figure: Support Requests

  • Verify or update request.
Figure: Support Requests

Figure: Support Requests

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